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Primary Purpose

With guidance from IT Leadership, provides hardware technical support for desktop PCs, laptops, virtual desktops, tablets and other mobile devices, terminals, monitors, PDAs, printers, thin clients, bar-code scanners, audio/visual equipment, telephone handsets, workstation on wheels (WOW) carts, card & badge readers, document scanners, handheld scanners, time clocks, signature pads/ePads, and other connected peripherals. Provides installation/moves/adds/changes ('IMAC'), configurations, upgrades and problem resolutions. Helps manage customer relations and support. Assists Manager/Supervisor with Parkland Projects, as needed.

MINIMUM SPECIFICATIONS

Education:
- Prefer Bachelor's degree in Computer Science, Telecommunications, Information Systems, or a related field.

Experience:
- Must have 2-5 years of experience in a large, enterprise IT operations environment.
- Must have experience in troubleshooting, repairing, and configuring end-user technologies, which include:
o Hardware (Desktops, Laptops, Tablets, handheld devices & peripherals)
o Operating systems (e.g. Microsoft Windows, IOS, Android)
o Software (e.g. MS Office, Adobe Pro, MS Visio, Crystal Reports)
- Experience in a virtualized environment using VMWare Mirage and View a plus.

Equivalent Education and/or Experience:
- May have an equivalent combination of education and experience to substitute for both the education and the experience requirements.

Certification/Registration/Licensure:
- Prefer Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Technology Specialist (MCTS), or CompTIA A+ certification.

Skills or Special Abilities:
- Must be able to follow established process and procedures developed to ensure consistent management of enterprise end-user technology solutions.
- Must be detailed oriented and be able to demonstrate the ability to properly document the troubleshooting steps and resolutions for assigned tickets.
- Must have effective communications skills in order to interact with customers and internal IT staff members.
- Must have ability to troubleshoot, identify and resolve problems regarding end-user devices and peripherals.
- Must have sound knowledge o

IT Desktop Support- Correctional Health

Job Description

Qualifications

Responsibilities

Benefits