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Primary Purpose

Provides clerical support to the department and completes assigned insurance follow-up related tasks to assist with the expedient collection of outstanding balances.

MINIMUM SPECIFICATIONS

Education:

None

Experience:

Must have one year of experience in accounts receivable, medical or insurance billing and/or collections

Equivalent Education and/or Experience:

May have an equivalent combination of education and/or experience in lieu of specific experience as stated above

Certification/Registration/Licensure:

None

Skills or Special Abilities:

Must be able to demonstrate a working knowledge of personal computers and other standard office equipment.
Must be able to exercise good judgment in responding to simple requests from government and/or non-government agencies.
Must understand managed care and insurance contractual arrangements.
Must have basic knowledge of medical software.
Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to recognize financial issues as they relate to multiple groups including third party payors, physicians, patients and the system.
Must demonstrate a positive demeanor, good verbal and written communication skills, and be professional in both appearance and approach.
Must be able to handle potentially stressful situations and multiple tasks simultaneously.
Must be able to communicate effectively with patients, families, government entities, insurance companies, and Parkland staff.
Must be able to solve problems within the guidelines of established policies and procedures.
Basic medical terminology knowledge preferred.
Bilingual skills preferred.

Magnitude of the Job

Each Collector is responsible for monitoring up to 3,000 outstanding accounts. Collectors will need to research, analyze and prepare documentation for up to 300 accounts per week.

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Collector

Job Description

Qualifications

Responsibilities

Benefits